Received Incomplete order

When Something Isn’t Perfect

At DFW (Designer Furniture World), every order is handled with care and attention. While it’s rare for issues to occur, our team is here to make things right, quickly and seamlessly, should the unexpected happen.

Item Arrived Damaged

Although damage during transit is uncommon, occasional mishaps can occur. If your item arrives with visible damage, please follow these simple steps to ensure a swift resolution:

1. Note the Condition: Clearly record any visible damage on the delivery paperwork provided by the delivery team.
2. Accept Delivery: Please sign for the delivery so we can immediately begin the resolution process.
3. Capture Images: Take clear photos of: The shipping label or serial number on the carton, The exterior of the box (before unpacking, if damaged), The affected area of the item itself.
4. Notify Us Promptly: Contact our Client Care team at 201-358-1556 or submit a service ticket, and we’ll take care of the rest.

 

Received an Incomplete Order

Some orders may ship in multiple packages or from different locations to ensure the most efficient delivery.

If it appears that part of your order is missing:

• Log in to your account to confirm shipment details
• If any items are unaccounted for, please contact us promptly
  

Our team will verify the shipment and arrange delivery of any outstanding pieces without delay.

 

Wrong Item Received

Receiving an incorrect item is extremely rare, but if it occurs, rest assured—we’ll resolve it swiftly.

• Simply note the discrepancy on the delivery receipt
• Accept the delivery and sign as usual
• There’s no need to refuse the item—you’re welcome to keep and use it while we arrange the correct replacement

Our Client Care team will coordinate the exchange seamlessly.

 

Missing Parts

If your item arrives missing hardware or components, we’ve made replacement easy.

• Contact our Client Care team, and we’ll ship replacement parts promptly via UPS or FedEx
• Most parts are kept readily in stock for quick fulfillment

Before reaching out, we recommend checking for concealed compartments where hardware is often stored (such as beneath seating or inside protective pouches). Sofa legs, for example, are frequently secured inside the dust cover.

 

To expedite service, please have the following details available:

• A brief explanation of the missing part
• Part number (from the assembly guide, if available)
• Part name and any relevant options (finish, size, color)
• Item information (model, serial, or production number, if applicable)
• Orientation (left or right, when facing the item)
• Quantity required