Frequently Asked Questions
Shipping Faq
Can I track my order?
Can I track my order?
Absolutely. The moment your order departs our care, you will be provided with a bespoke tracking link, allowing you to follow the journey of your pieces with ease and confidence until they are gracefully delivered to your home.
Can I change my shipping address after placing an order?
Can I change my shipping address after placing an order?
We understand that life’s details can shift. Should you wish to refine your delivery address, we invite you to contact our Client Services team at the earliest opportunity. While adjustments may not always be possible once preparation has commenced, we will devote every effort to accommodate your request.
What happens if my order is damaged during shipping?
What happens if my order is damaged during shipping?
Every piece is carefully inspected and meticulously prepared prior to leaving our atelier. In the rare event that an item sustains damage in transit, kindly inform us immediately with supporting details. Our team will orchestrate a prompt and seamless resolution—whether through replacement, restoration, or a tailored alternative—ensuring your experience remains uncompromised.
Can I make changes to my order after it has been placed?
Can I make changes to my order after it has been placed?
As each order is curated with precision, alterations after confirmation are limited. However, should you wish to refine your selection, we encourage you to reach out to us without delay, and we will advise on what may be possible given the stage of preparation.
How long will it take to deliver my order?
How long will it take to deliver my order?
Delivery timelines are guided by both the nature of your selection and its destination. In-stock small parcel pieces are typically delivered within 10-12 business days, while bespoke or made-to-order creations may require a longer lead time. At the moment of purchase, you will be provided with an estimated delivery schedule tailored to your order.
Do you offer discounts for bulk orders?
Do you offer discounts for bulk orders?
Indeed. For esteemed members of the design and trade community, as well as for significant residential or hospitality projects, we are pleased to extend preferential considerations. Kindly connect with our team to discuss your requirements in detail.
How much does shipping cost?
How much does shipping cost?
Shipping fees are calculated with care, taking into account the size, weight, and destination of your chosen pieces. During checkout, you will be presented with the precise cost of delivery before finalizing your order.
What should I do if I haven't received my order?
What should I do if I haven't received my order?
On the rare occasion your order does not arrive within the anticipated time frame, we invite you to contact our Client Services team. We will promptly investigate, provide clarity, and ensure that your pieces reach you without further delay.
Returns & Exchange
What is your return policy?
What is your return policy?
Eligible items may be returned within 30 days of delivery. Items must be unused, unassembled, unaltered, and returned in original packaging with prior return authorization. Approved returns are subject to a 15% restocking fee plus applicable return shipping or transportation charges. Custom, made-to-order, final-sale, or special-order items may not be eligible for return.
How do I initiate a return?
How do I initiate a return?
To begin a return, we invite you to contact our Client Services team, who will graciously guide you through the process. You will be provided with detailed instructions and, if applicable, a return authorization to ensure your items are handled with the utmost care upon their journey back to us.
How will I be refunded for a returned item?
How will I be refunded for a returned item?
Once your return has been received and inspected, your refund will be issued to the original form of payment. Kindly allow a short period for the transaction to reflect, as processing times may vary depending on your financial institution.
What is the cancellation policy for orders?
What is the cancellation policy for orders?
As each order is prepared with meticulous attention, cancellations are accepted only within a limited timeframe after purchase. Once processing or production has begun, cancellations may no longer be possible. For bespoke or custom-made pieces, cancellations cannot be accommodated once creation has commenced.
Are there any items that cannot be returned?
Are there any items that cannot be returned?
Yes. Custom, made-to-order, and final sale items are non-returnable, as they are tailored exclusively for your home. Additionally, any items that have been used, assembled, or altered from their original condition cannot be accepted for return.
Payments
When is the payment for my order processed?
When is the payment for my order processed?
Payment is processed at the time your order is placed, ensuring your selections are reserved exclusively for you. For bespoke or made-to-order creations, full payment secures the commencement of production, crafted with precision for your home.
How can I locate discount codes?
How can I locate discount codes?
As a house dedicated to timeless design, we do not frequently offer promotional codes. On select occasions, however, we may extend exclusive privileges to our valued clientele through our newsletter or private client communications. We invite you to join our mailing list to be among the first to receive such offerings.
Are there any payment plans available?
Are there any payment plans available?
Yes. For clients who prefer greater flexibility, we offer installment options through select financing partners. These arrangements allow you to enjoy your pieces while tailoring payments in a manner that suits your preferences. Our Client Services team will be pleased to guide you through the available plans.
Which payment options are accepted?
Which payment options are accepted?
Designer Furniture World accepts all major credit and debit cards, as well as secure digital payment methods. For trade clients and large-scale projects, additional arrangements may be discussed directly with our team.
Do you provide any special offers or promotional codes?
Do you provide any special offers or promotional codes?
From time to time, we may extend exclusive considerations to members of our design and trade community, or to clients engaged in large-scale residential or hospitality projects. Such offers are bespoke and tailored to the nature of your order. For private access to these privileges, we encourage you to remain connected with us.
Materials, Care & Assurance
Can I request fabric samples?
Can I request fabric samples?
Yes. We are delighted to provide complimentary fabric swatches, allowing you to experience the texture, hue, and craftsmanship of our materials firsthand before finalizing your selection. This ensures that each piece you choose harmonizes effortlessly with your vision.
What is the price of a fabric sample?
What is the price of a fabric sample?
Fabric samples are offered as a courtesy to our valued clients. There is no charge, as we believe that experiencing the quality of our textiles is an essential part of the design journey.
How can I clean wood furniture for small spots?
How can I clean wood furniture for small spots?
For minor spots or spills, we recommend using a soft, slightly damp cloth to gently blot the surface—never rub, as this may disrupt the natural finish. Avoid harsh cleaners or abrasive materials, as our wood is finished with artisanal care. For ongoing preservation, we advise regular dusting with a dry, lint-free cloth.
What is your warranty policy?
What is your warranty policy?
Designer Furniture World proudly stands behind the quality and craftsmanship of each piece. Most furnishings are accompanied by a limited warranty, covering structural integrity and manufacturing craftsmanship for a defined period. Specific warranty terms vary by product and will be shared at the time of purchase.
What benefits does the Guardian Protection Plan include?
What benefits does the Guardian Protection Plan include?
The Guardian Protection Plan is designed to provide peace of mind, offering coverage against life’s unforeseen moments—such as accidental stains, spills, and select damages. It ensures that your investment remains as beautiful and functional as the day it entered your home. Detailed benefits and inclusions are available upon request.
How do I submit a claim under the Guardian Protection Plan?
How do I submit a claim under the Guardian Protection Plan?
Submitting a claim is seamless. Simply contact Guardian directly using the information provided in your plan documentation, or reach out to our Client Services team for guidance. We will assist you in initiating the process and ensure your request is handled with the utmost care and efficiency.
General & Account Questions
What makes DFW (Designer Furniture World) different from other furniture retailers?
What makes DFW (Designer Furniture World) different from other furniture retailers?
DFW (Designer Furniture World) curates only the finest pieces, combining timeless design, exceptional craftsmanship, and unparalleled attention to detail. Each selection is thoughtfully chosen to elevate your home with sophistication and enduring style.
Do you offer bespoke or made-to-order pieces?
Do you offer bespoke or made-to-order pieces?
Yes. Many of our collections are available as bespoke or made-to-order, allowing you to select fabrics, finishes, and configurations tailored exclusively to your home and vision.
Can I consult with a design specialist before making a purchase?
Can I consult with a design specialist before making a purchase?
Absolutely. Our Client Services team and design specialists are available to guide you through your selections, offering personalized advice to ensure your choices harmonize perfectly with your space.
Where are your collections crafted?
Where are your collections crafted?
- Our pieces are crafted in renowned ateliers worldwide, blending traditional techniques with contemporary design. Every item reflects a commitment to artistry, quality materials, and lasting beauty.
Do you provide white-glove delivery and assembly services?
Do you provide white-glove delivery and assembly services?
Yes. We offer white-glove delivery for all orders, including careful placement, assembly, and removal of packaging, ensuring your furniture is ready to grace your home with minimal effort.
Are your pieces suitable for both residential and hospitality projects?
Are your pieces suitable for both residential and hospitality projects?
Indeed. Our curated collections cater to sophisticated residential interiors as well as distinguished hospitality environments, providing flexibility without compromising on style or quality.
How do I care for and preserve the longevity of my furniture?
How do I care for and preserve the longevity of my furniture?
To maintain the beauty of your pieces, we recommend gentle, routine care tailored to the materials—soft dusting for wood, spot cleaning for fabrics, and avoiding harsh chemicals. Detailed care instructions accompany each piece for optimal preservation.
How can I update my email address?
How can I update my email address?
To update your email, simply log in to your account and navigate to your profile settings. Alternatively, you may contact our Client Services team, who will promptly assist you.
What should I do if I can’t log in to my account?
What should I do if I can’t log in to my account?
If you encounter difficulties logging in, please use the “Forgot Password” option to reset your credentials. For further assistance, our Client Services team is available to ensure seamless access.
How do I remove a saved credit card from my account?
How do I remove a saved credit card from my account?
You may securely remove or update stored payment methods by accessing your account settings under “Payment Information.” Our team is also happy to guide you through the process if needed.
Do you have a physical showroom?
Do you have a physical showroom?
Designer Furniture World operates primarily as an exclusive e-commerce destination. While we do not maintain a traditional showroom, select viewing appointments for private consultations may be arranged for qualified clients upon request.
Trade Program
What is DFW (Designer Furniture World) Trade Program?
What is DFW (Designer Furniture World) Trade Program?
DFW (Designer Furniture World) Trade Program is an exclusive membership for interior designers, decorators, architects, and trade professionals. It provides privileged access to three design-forward brands, up to 30% savings on eligible full-price items, a dedicated sales associate, tax-exempt purchasing, and members-only previews of new collections and industry events.
Who is eligible to join the Trade Program?
Who is eligible to join the Trade Program?
- Membership is open to verified interior designers, decorators, architects, home stagers, builders, and other design industry professionals. Proof of business or professional credentials is required to confirm eligibility.
How do I apply for the Trade Program?
How do I apply for the Trade Program?
Simply complete the online application form on DFW (Designer Furniture World) Trade Program page and upload your business credentials. Once reviewed and approved, a dedicated sales associate will reach out to guide you through account setup, discount activation, and tax-exempt registration.
How do I activate my Trade discount when shopping online?
How do I activate my Trade discount when shopping online?
Upon approval, your designer discount is automatically applied to eligible full-price furniture and décor items when using your registered trade account. For personalized assistance or project-specific orders, your dedicated sales associate can place orders directly on your behalf.
Are there any exclusions to the Trade discount?
Are there any exclusions to the Trade discount?
Your trade discount applies to all eligible full-price items across DFW’s collections, including both residential and commercial pieces. Certain promotional items or limited-time offers may be excluded, but your sales associate will clarify eligibility for each order.
How long does it take to become an approved Trade member?
How long does it take to become an approved Trade member?
Most applications are reviewed and approved within a few business days. Once your membership is active, your sales associate will contact you to ensure you have full access to all benefits and services.
Does DFW offer separate Trade Programs for each brand?
Does DFW offer separate Trade Programs for each brand?
No. A single DFW Trade membership provides access to all brands carried by Designer Furniture World, allowing you to enjoy your professional discount and exclusive benefits across our entire curated collection.
What support is available for Trade members?
What support is available for Trade members?
Every member is assigned a dedicated sales associate to streamline ordering, provide quotes, and answer any questions. Our team also offers guidance on tax-exempt purchasing, project-specific needs, and any membership inquiries.
Can Trade members feature their projects with DFW (Designer Furniture World)?
Can Trade members feature their projects with DFW (Designer Furniture World)?
Yes. Share your completed projects using #DFW (Designer Furniture World)Style for a chance to be featured across DFW (Designer Furniture World)’s social media, catalogs, and marketing communications, showcasing your work to a broader audience.