Eligibility for Return

To ensure the integrity of our collection, all returned items must meet the following criteria:

• Unused and in new condition
• Unassembled and unaltered
• Accompanied by original packaging, accessories, and materials
• Authorized with a Return Authorization issued by Designer Furniture World

Returns that do not meet these standards may be subject to additional deductions or deemed ineligible.

Fees & Adjustments

All approved returns and exchanges are subject to a 15% restocking fee, along with applicable return shipping charges.

A return transportation fee, estimated at $0.99 per pound, will be deducted from your refund in the following circumstances:

• Designer Furniture World arranges the return pickup
• Delivery is refused without prior authorization
• An entire shipment is rejected due to partial damage
• An incorrect delivery address was provided
• The order is canceled outside the allowable cancellation window
• The item cannot be accommodated within your residence (doorways, staircases, or access limitations)

For bundled or package-priced purchases, returning only a portion of the order will void the original package savings, and the refund will reflect adjusted pricing.

Missing components or original packaging materials may result in additional deductions. Remote or limited-access delivery locations may incur supplemental fees.

Non-Returnable Items

• Items marked "Final Sale" or "Special Order."
• Items that have been assembled (unless a written exception is provided by Designer Furniture World).

How to Start a Return or Exchange

You can initiate a return or exchange online, by phone, by mail, or via live chat.

Tips to Avoid a Return

• Before placing your order, ensure the item will fit through your door and in the intended space. If it doesn't, the delivery company may have to leave the product outside your door, on a porch, or in a garage.
• If your item arrives with minor or cosmetic damage from shipping, we can often replace the damaged parts to avoid a return.

Thank you for choosing Designer Furniture World.

Our commitment is to exceptional quality, transparent service, and a seamless experience—before, during, and long after delivery.

Delivery Process for Large Items

Ensuring the safe and swift delivery of your order is our top priority. For items too large, fragile, or heavy to be shipped via UPS/FedEx, we partner with specialized large parcel carrier’s adept at handling furniture. Rest assured, our system automatically selects the most suitable carrier team for your delivery, guaranteeing meticulous care from start to finish.

Here's how the delivery process unfolds:

1. Select Your Delivery Option: Choose the appropriate delivery method for your larger item during checkout. Shipping options may vary depending on the item, with all available choices clearly presented for your convenience. Explore further details about our Large Item delivery options on our website.
2. Warehouse Dispatch:Once your order is processed, we'll promptly notify you via email as it embarks on its journey from our warehouse to your doorstep. 
3. Local White Glove Delivery Carrier: Your order will be entrusted to a Local White Glove Delivery Carrier—a seasoned professional in residential furniture delivery and assembly. Our large parcel carrier ensures the safe transfer of your item to the White Glove Delivery Carrier in your area, maintaining the utmost care throughout.
4. Schedule Your Delivery:Upon receipt of your order, the Local White Glove Delivery Carrier will reach out to you to coordinate a delivery appointment tailored to your schedule.
5. Efficient Delivery:On the designated delivery day, our experienced team will arrive punctually to transport and install your new furniture, ensuring a seamless and satisfactory delivery experience.

Your satisfaction and the pristine condition of your order are paramount to us. Trust in our comprehensive delivery process to bring your desired items to you securely and efficiently.

Delivery Process Disclaimer:

While we strive to partner with the most reliable shipping companies available, unforeseen incidents can occur during the transportation and handling of your order. Despite our best efforts, there may be instances where damage occurs to the exterior or interior of the package. Should such an incident arise, you will promptly be notified via email or phone call